Terms of Service (public offer)

This document is an official proposal (public offer) by Individual entrepreneur (sole proprietor) Aleksandr Viktorovich Antonov (the “Contractor”) to enter into an agreement for the provision of services of the Tuqo platform on the terms set out below with any person having legal capacity (the “User”).

1. Definitions

• Platform / Service — the Tuqo software platform (SaaS), available at https://tuqo.ru and on subdomains, intended for building, publishing and serving static sites and applications.
• Account — the User’s account. It is created upon registration: sign-in with an email and password (authorization is performed by the Platform — the password is generated and verified by the Service, and the email is used as the channel for delivering the confirmation code) or via Russian OAuth services (Yandex, VKontakte).
• Site — a User’s unit of publication on the Platform, available on a subdomain such as name.tuqo.ru or on a connected custom domain.
• Content — any files, data and materials that the User places, uploads, publishes or serves by means of the Service.
• Ticket — a User’s message to the support service and the correspondence on it in the Personal Account. Each Ticket is assigned a number; the retention periods for the correspondence and attachments are set out in section 7 and in the Privacy Policy.
• Plan — a set of limits and service conditions. The current Plans and their prices are listed on the Pricing page.

2. Subject of the agreement

The Contractor provides the User with access to the functionality of a software platform (SaaS) for building, publishing and serving static sites and applications, and the User undertakes to use the Service in accordance with this offer and the legislation of the Russian Federation.

The Service is a software platform: the Contractor publishes and serves the static files uploaded by the User within its own information system. No separate computing capacity is provided for hosting the User’s information system; the User’s server-side code is not executed — only serving of static content is supported. The scope of services and the Plans are determined by the volume of stored data, traffic, the number of sites and projects and other similar parameters, and not by the provision of computing capacity or dedicated server resources.

The Contractor merely provides the technical means for publishing and serving Content. The composition, substance and lawfulness of Content are determined and controlled solely by the User; the Contractor does not initiate its placement, does not determine its recipients and does not modify the Content.

The computing infrastructure for the operation of the Service is provided by the hosting provider Timeweb (Timeweb Cloud), which is included in the register of hosting providers maintained by Roskomnadzor, under a separate agreement between it and the Contractor. The Contractor is the developer and operator of a software platform running on top of that infrastructure and does not provide the User with hosting services (provision of computing capacity for hosting an information system) within the meaning of the legislation of the Russian Federation.

3. Acceptance of the offer

Acceptance (full and unconditional acceptance) of this offer is any of the following actions: registration (creation of an Account), ticking the consent checkbox in the Service interface, or actually starting to use the Service. The agreement is deemed concluded from the moment of acceptance.

4. Changes to the terms

The Contractor may change the terms of this offer, the Plans, and the composition and characteristics of the Service. A new version is published at https://tuqo.ru/legal/offer, stating the date on which it takes effect.

The Contractor gives notice of material changes that worsen the User’s position (price increases, expansion of the scope of personal data processed, new recipients of data, worsening of the terms of liability or refunds) at least 30 calendar days in advance — in the Service interface or by email. Other changes take effect from the moment of publication. Continued use of the Service after the changes take effect constitutes the User’s consent to the new version; periods already paid for retain the previous terms.

5. Plans and payment

5.1. General terms. The Service is provided on the terms of the selected Plan. Free and paid plans are available. The price, composition and limits of the plans are published on the Pricing page. Payment for paid plans is accepted through a payment agent (acquirer); a fiscal receipt is generated in accordance with Federal Law No. 54-FZ and sent to the User’s email address.

5.2. Service badge of the free plan. A condition for using the free plan is the display, on the pages of the User’s Sites, of a service element (badge) bearing the name of the Service and a link to it. The badge is added by the Contractor automatically when a page is served, does not modify the User’s files, does not collect information about Site visitors, does not use cookies and does not access third-party resources.

It is prohibited to remove, hide, overlay, substitute or otherwise prevent the display of the badge — including by means of markup, styles, scripts, third-party services or intermediaries — as well as to mislead visitors as to by whose means and on which platform the publication was made. Violation of this clause constitutes a violation of the Plan terms and entitles the Contractor to apply the measures provided for in sections 10 and 15 (including restricting access to the Site), without a refund.

On any paid plan the badge is not displayed: it stops being added on all of the User’s Sites from the moment a paid plan is activated, and no republishing (redeploy) is required for this. The badge is also not displayed on a Site for which the additional “No badge” («Без бейджа») add-on is active (clause 5.7). The Contractor may change the appearance, wording and placement of the badge; material changes to the terms of the free plan are introduced in the manner set out in section 4.

5.3. Acceptance of form submissions and the submission limit. The Plan includes a limit on the form submissions accepted per calendar month (stated on the Pricing page). Submissions in excess of the limit are stored with locked content: the User sees the fact and time of receipt, but not the data of the submission. Locked submissions are unlocked automatically when paid capacity becomes available — upon moving to a Plan with a higher limit or purchasing a submission pack; the most recent of the accumulated submissions are unlocked, within the available capacity. The change of calendar month does not by itself unlock locked submissions: the monthly limit is spent on newly received submissions.

On the free plan the number of simultaneously locked submissions is limited; once this cap is reached, acceptance of form submissions is suspended until the limit is expanded, of which the Contractor notifies the User in the Service interface and by email. Submissions not accepted in this state are not stored. Locked submissions that are not unlocked within 90 days are moved to the archive and then deleted within the periods established by the Privacy Policy. Submissions received from forms may contain personal data of third parties: in respect of such data the User acts as the operator and independently ensures a lawful basis for processing, and the Contractor acts on the User’s instruction.

5.4. Plan limits and the consequences of exceeding them. The Plan sets quantitative limits: the volume of stored data, the number of sites, projects and domains, the number of deploys, build time and the volume of outgoing serving traffic. The current values are given on the Pricing page and in the Service interface.

The Contractor does not guarantee and is not obliged to ensure the operability of the User’s sites and other resources to the extent that goes beyond the limits of the User’s Plan. If the limits are exceeded, including the traffic limit, the Contractor may, at its own discretion, throttle the serving speed, suspend serving of an individual site or of all of the User’s sites, block access to them, and in the event of a gross or repeated violation, delete the relevant sites and their data.

These measures may be applied immediately and without prior notice if the excess amounts to abuse: repeatedly exceeding the limit, using serving as file storage or a channel for distributing heavy files, automated artificial inflation of requests to the site, as well as any use that creates a disproportionate load on the infrastructure or affects the service provided to other Users. The Contractor is not obliged to agree such measures in advance or to disclose the details of its technical criteria; the fact that measures have been applied is displayed in the Service interface.

5.5. End of the paid period. If the Plan is not renewed, the Contractor applies the following procedure, notifying the User at the Account’s email address at each step:

• 7 and 3 days before the end — a notice that the end of the paid period is approaching;
• 1 day after the end — suspension of serving of the User’s sites. The Plan does not change, and data, domains and settings are retained; payment resumes service in the same scope;
• 15 days after the end — the Account is moved to the free Plan, the suspension is lifted, custom domains are switched off (records and ownership verification are retained), and all of the User’s sites are moved to the trash. The Contractor does not choose on the User’s behalf which sites to keep: the User restores the needed sites within the limits of the free Plan independently;
• 7 days from the moment of moving to the trash — the period during which the User can restore such sites independently in the Service interface;
• after this period expires, the sites and their data are permanently deleted.

Suspension of service is not deletion of data. The User may resume service at any time by paying for the Plan.

5.6. Scheduled switch to the free Plan. The User may independently schedule a switch to the free Plan in the Service interface. The switch takes place at the end of the paid period — until then the Plan remains in full effect; amounts paid for the current period are not refunded or recalculated. A switch can be scheduled if the Account’s usage does not exceed the limits of the free Plan; the Contractor does not decide on the User’s behalf which objects to delete. The User may cancel the decision at any time before the switch date. Automatic renewal is switched off at the same time as the switch is scheduled.

Service may be restored after the cause has been eliminated — by moving to a suitable Plan, reducing usage or ceasing the infringing use. The fee for a period in which measures were applied as a result of the User’s violation of the terms of the offer is not recalculated or refunded.

5.7. Add-ons. Paid additional options (the “Add-ons”) may be connected to any Plan, including the free one: increases of individual limits (number of sites, storage volume, custom domains), disabling the badge for an individual Site, gated access for an individual Site, and others. The list and prices of Add-ons are published on the Pricing page and in the Service interface. Submission packs (clause 5.3) are a one-time Add-on: they are paid for once, are not renewed and do not expire.

Add-ons are valid within the paid subscription period and are renewed together with the Plan in a single payment; discounts for the payment period do not apply to Add-ons. When an Add-on is connected during a paid period, a pro rata fee is charged until the end of that period; on the free Plan, the first Add-on opens a monthly paid period. An Add-on is disabled in the Service interface, and disabling means that renewal stops: the Add-on remains in effect until the end of the paid period, and amounts paid for the remainder of the period are not refunded (section 13). Disabling is unavailable while the User’s actual usage or settings require the Add-on to be in effect (the Service states the reasons when disabling is attempted). After being disabled, the Add-on continues to support previously created objects and settings until the end of the paid period, but no new objects are created against the capacity of the disabled Add-on; before the end of the paid period, the User may resume renewal of the Add-on free of charge in the Service interface. Objects that exceed the applicable limits after the Add-on ceases to be in effect may be excluded from service (without deletion of data) until usage is brought into line with the limits.

An Add-on tied to an individual Site ceases to be in effect when that Site is deleted or transferred to another User; the fee for the unused remainder of the period is not refunded. If the capability of an Add-on is included in an activated paid Plan, the Add-on is not charged for the period during which that Plan is in effect; upon a subsequent move to a Plan without that capability, the Add-on resumes within the paid term. If renewal of Add-ons on the free Plan is not paid, a simplified procedure applies: notices 7 and 3 days before the end, then, 1 day after the end of the paid period, the Add-ons are disabled. The User’s Sites and data are not suspended or deleted in this case; the restrictions of the free Plan apply again — including that the badge is displayed again and custom domains in excess of the limit are switched off. Gated access to a Site is not removed automatically when the corresponding Add-on is disabled and continues to be in effect (protection of the User’s materials); changing its settings is unavailable until payment is resumed, the Plan is upgraded, or the User removes the restriction themselves.

5.8. Promo codes. The Contractor may, at its own discretion, issue promo codes — codes that give a discount on payment for a paid Plan. The terms of a promo code (the discount amount, validity period, number of uses, payment periods to which it applies and other restrictions — for example, validity only for a specific User or only for Users who have not used promo codes before) are determined by the Contractor and communicated together with the promo code or when it is entered in the Service.

A promo code is entered when arranging payment for a Plan (activation, change or renewal) in the Service interface before proceeding to payment; the final discounted amount is displayed before payment is confirmed, and the discounted payment link is valid for the limited time indicated at checkout. The promo code discount applies to one payment and only to the price of the Plan for the selected period (including on top of the payment period discount); it does not extend to Add-ons, submission packs or subsequent renewals, including automatic ones — these are paid at the current price. When paid for at a discount, the Plan is provided for the entire paid period on the usual terms. A promo code does not apply to the first payment made during registration in the Service.

A promo code cannot be exchanged for money and cannot be applied after its validity period has expired or its number of uses has been exhausted; a promo code issued to a specific User may not be transferred to other persons. The Contractor may refuse to apply a promo code or cancel it if there are signs of abuse (including the creation of accounts to obtain the discount again). When a payment made at a discount is refunded, the amount actually paid is refunded in the manner set out in section 13.

6. Registration and age

A User of the Service may be a person who has reached the age of 16; persons under that age use the Service with the consent of a legal representative. The User undertakes to provide accurate data upon registration and is responsible for keeping the access credentials to the Account and the API keys secure, as well as for all actions performed under the User’s Account and keys.

7. Rights and obligations of the parties

The User undertakes:

• to use the Service within the framework of the legislation of the Russian Federation and this offer;
• not to place or distribute prohibited Content (section 9);
• to independently ensure backup of its data and Content;
• not to create excessive load beyond the Plan limits and not to disrupt the operation of the Service.

The Contractor may:

• change, supplement and restrict the functionality of the Service;
• suspend or terminate the provision of services if the terms of the offer are violated;
• delete Content and block the Account if violations are detected (section 10);
• carry out scheduled and unscheduled maintenance.

Support and Tickets. Tickets are accepted through the ticket system in the Personal Account, in the Support («Поддержка») section. The correspondence on a Ticket is the main channel of communication on matters concerning the Service: it is stored in the Service and is available to the User in the Personal Account. Email notifications are auxiliary, do not replace the Ticket, and their non-delivery does not affect the fact that the Ticket has been submitted and considered.

No guaranteed response time of the support service is established (section 12). Claims are considered in the manner set out in section 20, and complaints about Content in the manner set out in section 10.

To keep the channel operational, technical restrictions apply: no more than 5 (five) simultaneously open Tickets, minimum intervals between Tickets and between messages, no more than 5 (five) attachments of up to 10 MB each (images, PDF, text files). The Contractor may restrict access to the support channel in the event of abuse: spam, insults, threats, mass sending of identical Tickets.

A Ticket to which the Contractor has replied and on which the User does not reply within 3 (three) days is closed automatically. Closing does not deprive the User of the right to write in the same Ticket again — it will be reopened.

By sending a message or an attachment, the User warrants that it has the right to transfer this information, does not send personal data of third parties beyond what is necessary to consider the Ticket, and does not post prohibited materials (section 9). The correspondence is stored for 3 (three) years from the date of the last message (Privacy Policy, section 7) and may be used as evidence of the parties’ performance of their obligations. When the Account is deleted, the Ticket is taken out of processing and moved to the archive: the correspondence is no longer conducted and replies on it are impossible, attachments are destroyed, and the Ticket itself is deleted when the retention period expires. The User may save the needed correspondence in advance.

8. User Content and intellectual property

The User’s Content remains the User’s property. By placing Content, the User warrants that it holds all necessary rights to the Content and to its publication and does not infringe the rights of third parties.

The User grants the Contractor a limited, royalty-free license to perform the actions necessary to provide the services: storing, building, copying, caching and serving the Content (including via content delivery networks) for the period of its placement.

With respect to the User’s Content, the Contractor acts as an information intermediary (Article 1253.1 of the Civil Code of the Russian Federation): it does not initiate the placement of Content, does not determine its substance or recipients and does not modify the Content. The Contractor is not liable for the User’s Content provided that it did not know and should not have known of its unlawfulness and, upon receiving a well-founded notice, promptly takes measures to restrict access (section 10).

Indemnification (indemnity). The User undertakes to compensate the Contractor for documented losses, fines and expenses (including legal expenses) arising from claims by third parties or public authorities related to the User’s Content or to the User’s violation of the rights of third parties, of legal requirements or of the terms of this offer.

9. Prohibited content and unacceptable use

The User is prohibited from placing, storing, publishing and distributing, by means of the Service, materials, and from performing actions, that are prohibited by the legislation of the Russian Federation, including:

• extremist and terrorist materials, calls for violence, incitement of hatred and enmity;
• materials related to narcotic drugs and their promotion; to trafficking in weapons, ammunition, explosives;
• pornography, in particular materials involving minors;
• phishing and fraudulent sites, counterfeit brands, malicious software, materials for unauthorized access to information systems;
• materials that infringe copyright and other intellectual property rights of third parties;
• personal data of third parties without a legal basis; spam and unauthorized mailings/redirects;
• circumvention of technical restrictions and Plan limits, mass registration of accounts;
• reverse engineering, attempts to compromise the security and operability of the Platform;
• resale of access to the Service without a separate agreement with the Contractor;
• use of the Service in systems where a failure may cause harm to life and health or major damage (critical infrastructure, medicine, air traffic control, etc.).

10. Complaints, moderation and content takedown

The Contractor does not pre-monitor Users’ Content. Upon receiving a well-founded complaint about a violation (sent to abuse@tuqo.ru) or a lawful request from an authorized body, the Contractor may immediately restrict access to the Content, take it down from publication and/or block the Account — without prior notice and without a refund. The Contractor assists authorized bodies to the extent established by the legislation of the Russian Federation.

The procedure for submitting a complaint (what to include, the periods for registration and review, the measures taken) is published on the Report content page. The same procedure applies to drafts published without registration (section 16).

11. User representations (sanctions restrictions)

The User confirms that neither the User nor the persons in whose interests it acts are included in the sanctions lists of the Russian Federation, the UN, the EU, the US or the UK. A breach entitles the Contractor to terminate the provision of services immediately without a refund.

12. “As is” basis and liability

The Service is provided on an “as is” and “as available” basis. The Contractor does not guarantee uninterrupted and error-free operation of the Service, its fitness for the User’s particular purposes, or the safety of data.

The Contractor is not liable for direct or indirect losses, lost profits, loss of data or other harm arising from the use of or inability to use the Service, including as a result of failures, downtime, maintenance, actions of third parties or loss of Content.

The Contractor’s aggregate liability is limited to the amount actually paid by the User for the Plan for the period in which the grounds for liability arose (for the free plan, zero).

Support response times are not guaranteed. This does not cancel the time limits established by law and by this offer for particular procedures: the consideration of claims (section 20) and of complaints about Content (section 10).

These limitations do not apply to intentional acts of the Contractor, violations of personal data legislation and other cases where limitation of liability is prohibited by law.

13. Refunds

Refunds are made in accordance with the legislation of the Russian Federation. By agreement of the parties, the refund amount may be individually reduced or increased, taking into account the services actually rendered and the circumstances of the request. To agree on a refund, the User sends a request to support@tuqo.dev.

14. Force majeure

The parties are released from liability for non-performance of obligations if it is caused by force majeure circumstances: hostilities, acts of terrorism, the imposition of sanctions, actions (or inaction) of public authorities and blocking of access, epidemics, accidents and failures of upstream providers, domain registrars, content delivery networks and payment systems, as well as DDoS attacks and other events beyond the reasonable control of the parties.

15. Suspension and deletion

The Contractor may suspend the services and/or delete the Account if the offer is violated, and may also delete inactive accounts on the free plan.

The User may delete the Account independently in the profile settings. When deletion is requested, all of the User’s projects and sites are scheduled for deferred deletion, and the Account itself is deleted automatically 72 hours after the request; during this period the User may cancel the deletion in the Service interface, and the Account and projects will be restored. Individual sites and projects have their own deferred deletion period with the possibility of restoration.

After the Account is deleted, the Contractor stops processing the User’s personal data, except for data whose retention is mandatory or permitted under the legislation of the Russian Federation: payment and fiscal documents (tax legislation, 54-FZ), interaction (audit) logs and support tickets — to the extent and for the periods established by the Privacy Policy. Data in backups is destroyed in the course of their scheduled rotation.

Refusal of service. The Contractor may unilaterally and out of court withdraw from performance of the agreement in whole or in part (Article 450.1 of the Civil Code of the Russian Federation) and stop serving the User if the terms of this offer are violated, including exceeding the Plan limits (clause 5.4), posting prohibited Content (section 9), actions that create a disproportionate load on the infrastructure or a threat to its operability, and attempts to circumvent the technical restrictions of the Service. In cases of obvious abuse, measures are applied immediately, without prior notice and without an obligation to disclose the details of the technical criteria; the User is notified of the fact and grounds of the measures taken in the Service interface.

Consumer rights established by the legislation of the Russian Federation are not limited by this clause (section 19).

16. Drafts (publishing without registration)

16.1. What it is. The Service makes it possible to instantly publish a draft — a temporary copy of a static site — without creating an Account, including at the request of software agents (AI models) acting on behalf of a person.

16.2. Acceptance and User status. Submitting files for publication of a draft together with confirmation of consent to the terms (a checkbox in the interface or a confirmation parameter in the API) constitutes acceptance of this offer to the extent applicable to drafts. The person by whose will the files are submitted — including a person who instructed a software agent to do so — is deemed the User within the meaning of this offer; the agent’s actions are deemed the actions of that person. Drafts may be published by persons aged 16 or over (section 6).

16.3. Properties of a draft. A service address on a separate domain of the Service; a service banner on the pages; a ban on indexing by search engines; automatic permanent deletion after 24 hours unless the draft is transferred (“claimed”) to an Account via the transfer link. Drafts are not backed up: once deleted, they cannot be restored. The restrictions (size, number and types of files, frequency of publication) are determined by the Contractor and may change without prior notice.

16.4. Liability for Content. Sections 8, 9 and 12 of this offer apply in full to the Content of drafts: the User warrants that it holds the rights to the Content, does not post prohibited materials and compensates the Contractor for losses on claims related to such Content. The Contractor acts as an information intermediary (Article 1253.1 of the Civil Code of the Russian Federation), does not pre-monitor Content and is not liable for the User’s Content provided that it did not know and should not have known of its unlawfulness.

16.5. Complaints and takedown. A violation can be reported in the manner set out in section 10 and on the Report content page; a link to that page is placed on the draft page itself. Upon a well-founded complaint or a lawful request from an authorized body, access to the draft is restricted — immediately in the case of obvious violations. The Contractor may delete any draft, refuse publication and suspend the acceptance of drafts at any time without prior notice and without giving reasons.

16.6. Unacceptable use. Drafts are intended for previewing a site. It is prohibited to use them as file storage or a content delivery network, for redirects and intermediate pages, and to circumvent the established restrictions through mass automated publication.

16.7. Service banner and origin of the publication. Draft pages are served with a service banner indicating the temporary nature of the publication and that the content has been posted by a user. It is prohibited to remove, hide, overlay or substitute this banner by any means, as well as to pass off a draft as the User’s own resource or as a resource of a third party, or otherwise to mislead visitors as to by whose means and on which platform the publication was made.

16.8. Resale and embedding in another product. Drafts are provided to the person who publishes them. It is prohibited to provide third parties with access to draft publishing as one’s own service — including by embedding the anonymous publishing programming interface in one’s own service, application or other product. This restriction does not prohibit commercial use of the site itself: a published draft may be shown freely to a client, colleagues or an audience. For integrating publishing into one’s own product, a standard path is provided — registering an Account and working through an API key or MCP: it offers higher limits, plans, support and a defined party to the agreement.

16.9. Logging. When a draft is published, the IP address, information about the client application, and the fact and time of confirmation of consent to the offer are recorded — for the purposes of protection against abuse, handling complaints and complying with legal requirements (see the Privacy Policy). After a draft is transferred to an Account, the general terms of this offer apply to the site.

17. Personal data

Personal data is processed in accordance with the Privacy Policy and the Cookie Policy, which form an integral part of this offer.

17.1. Instruction to process the data of visitors of the User’s sites. With respect to personal data processed in connection with the operation of the sites placed by the User (site visitors, form senders, members and buyers in the modes of section 18), the operator is the User, and the Operator of the Service acts on the User’s instruction as a person processing data on behalf of the operator (Part 3 of Article 6 of Federal Law No. 152-FZ “On Personal Data”). By accepting this offer, the User instructs the Operator to perform such processing for the term of the agreement, and the Operator accepts the instruction. The purposes, categories of data, list of actions, retention and destruction periods, subprocessors, the procedure for notification of incidents and for redirecting visitors’ requests, and the obligations of the parties are set out in the document “Instruction to process personal data” (data processing agreement), which forms an integral part of this offer.

The User undertakes to have a lawful basis for collecting the data of its visitors, to inform them of the processing independently and to obtain their consent where required by law, and to publish its own personal data processing policy on its site. The Operator does not check the content of the User’s sites and is not responsible for the lawfulness of the data collected by the User.

17.2. Traffic statistics. The Service may provide the User with statistics on the sites the User has placed. The statistics work in two modes, and the User’s obligations differ between them:

• Basic — without cookies and without placing code on the site. Counting is performed by the serving server based on the requests it serves anyway. Raw events are not stored — only daily totals; visitors are not identified, and the uniqueness indicator is computed by an irreversible keyed transformation whose key changes daily and is not stored anywhere. This mode creates no additional obligations for the User toward visitors.
• Extended — only if separately enabled by the User, with the Service’s program code placed on the site. It is disabled by default. By enabling it, the User assumes the obligation to notify the visitors of its site of this and to describe the processing in its policy; if the selected mode involves storing an identifier in the visitor’s browser, also to obtain the consent required by law.

The statistics are approximate in nature: they are based on requests to the server, some of which are generated by automated programs, and may differ from the readings of third-party counters. They are not intended for use as an accounting document, for settlements with third parties or for legally significant conclusions.

18. The “Member sign-up” and “Paid access” modes

The Service allows the User to restrict access to its site by visitor registration (the “Member sign-up” mode, «Регистрация») or by registration with payment (the “Paid access” mode, «Платный доступ»). The following terms apply to these modes.

18.1. Visitor data. With respect to the personal data of visitors who register on the User’s site (email address, name, IP address and information about the consents given), the operator is the User, and the Operator of the Service acts on the User’s instruction under the terms of clause 17.1 of this offer. The User must have, and publish for visitors, its own documents defining the terms of access and data processing (an offer, a policy, rules — at the User’s choice); when the “Paid access” mode is enabled, the Service requires at least one such document. Visitors’ consents are recorded without pre-ticked checkboxes. The registration and payment forms are not intended for collecting special categories of personal data or data of minors; selling access to persons under 18 is permitted only under the User’s responsibility and with the consent of a legal representative, if required by law.

18.1a. Seller information. When enabling the “Paid access” mode, the User specifies its name (the surname, first name and patronymic of an individual entrepreneur or the name of an organization), TIN (INN), OGRN/OGRNIP if any, and an email address for buyers’ inquiries. The Service shows this information to the buyer on the payment screen and in the email about access being granted, and may disclose it to the buyer upon the buyer’s request. The User confirms that it is entitled to accept payment for the access provided and that the agreement with the payment provider has been concluded in its name. The amount, the access period, the documents and the seller information on the payment screen are generated by the Service from the User’s settings and cannot be changed by the site’s markup.

18.1b. Use of members’ and buyers’ data. The User uses the data of members and buyers solely to provide access, perform its obligations and handle inquiries. Advertising mailings are permitted only with a separate consent obtained by the User independently in the manner prescribed by the Federal Law “On Advertising”; transfer of data to third parties is permitted only to processors acting on the User’s instruction. On behalf of the site, the Service sends visitors only service messages: sign-in codes, notifications about access status and about payment.

18.2. The Operator’s role in payments. In the “Paid access” mode, the Operator provides technical integration with the User’s payment provider. Buyers’ funds go directly to the User under the User’s own agreement with a bank or payment service; the Operator is not the payee, a payment agent, a participant in the settlements or a party to the transaction between the User and its buyer, and does not charge a fee on payments.

18.3. Obligations of the User as a seller. The use of cash register equipment and issuing of receipts (54-FZ), payment of taxes, refunds, handling of buyers’ claims and compliance with consumer rights are the User’s obligations. When enabling the “Paid access” mode, the User explicitly confirms that fiscalization is on its side. The User bears responsibility to buyers for the availability of the paid materials — including when the site is suspended due to non-payment of the Plan or a violation of this offer; the Operator recommends having a backup channel for delivering the product. Deleting the site, changing the access mode or deleting the account does not terminate the User’s obligations to buyers who have paid for access: before disabling, the User provides them with access for the paid period or a refund.

18.3a. Buyers’ inquiries and complaints. The User responds to a buyer on matters of payment, receipt, refund and access within 3 (three) business days. When a buyer’s complaint is received by the Operator (procedure), the User provides the Operator with explanations and supporting evidence within the same period. The Operator may disclose the seller information to the buyer (clause 18.1a) and, in the event of a confirmed violation — access not provided after payment, a misleading description, a prohibited subject of sale — disable the “Paid access” mode on the site and apply the measures of section 10, up to and including blocking the site. Refunds to the buyer are made by the User: the Operator does not hold the funds.

18.4. Payment provider keys. The access credentials for the provider’s terminal or store submitted by the User are stored in encrypted form and are used solely to create payments and verify the provider’s notifications. They are not displayed in the interface after being saved; the User is notified when they are changed.

18.5. Limitations of liability. The Operator is not responsible for refusals and decisions of the payment provider, delays in and non-delivery of its notifications, or for the substance, quality and lawfulness of the materials to which the User sells access. The subject of sale may only be access to the site as a whole; the sale of goods and services prohibited by law or by section 9 of this offer is prohibited. The Operator is not responsible for settlements made outside the provider’s payment page opened from the site (transfers by card or phone number, third-party payment links). The User may not set terms for buyers that worsen their position compared with the Tuqo Terms for Visitors with respect to data processing, inquiries and complaints.

19. Consumer rights

Nothing in this offer limits the rights of Users who are individuals under the Law of the Russian Federation “On Protection of Consumer Rights”. In matters not regulated by the offer, the legislation of the Russian Federation applies.

20. Dispute resolution

Disputes are resolved through negotiation. The pre-trial claim procedure is mandatory: the time limit for responding to a claim is 30 (thirty) calendar days. A claim may be sent through the ticket system in the Personal Account (the Support («Поддержка») section) or to the Contractor’s email address specified in section 21; the correspondence in the ticket system is recognized by the parties as proper confirmation that the claim has been sent and received. If no agreement is reached, the dispute is subject to consideration at the Contractor’s location — Rostov-on-Don, Russia: for legal entities and individual entrepreneurs, in the state commercial (arbitrazh) court; for individuals, in a court of general jurisdiction (taking into account consumer rights).

21. Details

Individual entrepreneur (sole proprietor) Aleksandr Viktorovich Antonov, TIN (INN) 262517638904, OGRNIP 312265133100116. Contact details are given below.