Report content

Tuqo is a software publishing platform: the content of sites is determined by their owners, and the Contractor does not carry out prior moderation. With respect to such content, the Contractor acts as an information intermediary (Article 1253.1 of the Civil Code of the Russian Federation) and responds to substantiated complaints, under the rules below.

1. Complaint form

The fastest way is the form below: the complaint reaches our operator immediately, and when there are many complaints about the same material, access to it is restricted automatically. If you prefer email, write to abuse@tuqo.ru (the procedure and times are the same). Questions about service and payment: a ticket in your account (the main channel) or support@tuqo.dev.

2. What to include in a complaint

• The exact address (URL) of the page or file, including an address like drop.tuqo.ru/… for drafts;
• what the violation is and the legal provision or ground (for example: infringement of exclusive rights, false information, personal data without consent, fraud/phishing, prohibited materials);
• proof of rights, if the matter concerns intellectual property or personal data: who you are and on what basis you are acting (right holder, representative, data subject);
• a contact for the reply (email);
• if possible, a screenshot and the date/time of discovery.

Knowingly false complaints and complaints without information allowing their validity to be assessed may be left without consideration.

3. Times and measures

• Registration of the complaint: within 1 business day at most;
• consideration and a reply on the merits: as a rule, within 3 business days;
• for obvious violations that require no assessment (phishing, malware, materials with manifestly unlawful content), access to the material is restricted immediately, before the correspondence is completed;
• upon a lawful request from an authorized body, measures are taken within the times set by the legislation of the Russian Federation.

Measures may include: restricting access to a single page or to the whole site, taking down the publication, suspending or blocking the account, in accordance with sections 9, 10 and 16 of the Terms of Service. The site owner is notified of the measures taken, unless this is contrary to law.

3a. A buyer's complaint about a seller (“Paid access” mode)

If you paid for access to a gated site and access did not open, the materials do not match the description, the seller does not respond or sells prohibited goods, first write to the seller: their name, TIN (INN) and email address are shown on the payment screen and in the email confirming that access is open. Under the Tuqo Terms of Service, the seller must respond within 3 business days. If there is no response or the dispute cannot be resolved, contact us through the form above, stating:

• the site address and the email address you signed in with;
• the date and amount of the payment (from the receipt or bank statement);
• what was promised and what you received; your correspondence with the seller, if any.

We will respond within 3 business days. Buyers' money goes directly to the seller: Tuqo does not have it and cannot return it; but we will give you the seller's details, pass your complaint on to the seller and ask for explanations within the same period. We consider each complaint individually; if a violation is confirmed (access not provided after payment, a misleading description, prohibited goods being sold), we disable sales on the site, and for a gross or repeated violation we block the site under section 10 of the Terms of Service.

4. Tuqo Drop drafts

A draft is a temporary publication without registration at the service address drop.tuqo.ru: it carries a service banner, is closed to search engine indexing and is deleted automatically after 24 hours unless moved to an account. A complaint about a draft is handled under the same procedure; access to it may be restricted immediately. When a draft is published, the IP address, information about the client application, and the fact and time of confirming consent to the Terms of Service are recorded; this information is provided to authorized bodies upon lawful request (see the Privacy Policy).

5. Personal data

Demands of a personal data subject (deletion, correction, cessation of processing) concerning data posted by the site owner should be addressed first of all to that owner: with respect to such content, the Contractor acts under the procedure for processing on the operator's instruction. If the owner cannot be reached or the demand is obviously justified, send the complaint to us; the procedure is the same. Rights with respect to data of which the Contractor itself is the operator are described in section 8 of the Privacy Policy.

6. Contractor's details

Individual entrepreneur (sole proprietor) Aleksandr Viktorovich Antonov, TIN (INN) 262517638904, OGRNIP 312265133100116.